Filter Tags
Filter Tags
  • Internal pages
  • News
  • Documents (PDF)
  • External pages
  • All results
Search content
Politics & Administration

Residents' registration office

At the Residents' Registration Office you will find information and contact persons for all matters concerning registration, passports and ID cards.

Current reference:

Waiting tokens possible again
Additional service at the Citizens' Services

In addition to online appointments, from August 1 we will once again be offering appointment-free appointments at the Citizens' Services in Town Hall B. Anyone who comes by spontaneously can pick up a waiting token for the current day from 7:30 am. This means that free appointments can be used by people who do not show up - and concerns can also be dealt with at short notice.

Please note our information and tips on the morning and afternoon contingents

Further information can be found here

Appointments at the Residents Registration Office

Anyone planning to visit Bürgerdienste must make an appointment via the online appointment system or by calling the Service Center (Behördenrufnummer 115).

Passport photos

Please note:

From May 1, 2025, passport photos may only be taken digitally. Passport photos can be taken directly at the Citizens' Services or at participating professional photographers. Some drugstores also offer this service. Please find out about this yourself if required.

Are you looking for photographers who can take your passport photos in accordance with current legal requirements and send them securely to the authorities?

Then please click here

Two ID card terminals are available for you in the corridor on the ground floor of Town Hall B. Here you can take your own photos before your appointment to apply for the documents. The fee for recording the data is EUR 6.00 for each document and is charged together with the fee payable for the document application at the counter.

The data recorded can only be used to apply for an identity card, passport or driving license.

Poster with advice on passports before the vacation season
By using this function, you agree that the data may also be transferred to third countries, outside the European Economic Area, without an adequate level of data protection (especially USA). It is possible that authorities may access the data without any legal remedy. You can revoke your consent at any time. Further information: Privacy policy